Great Experience Maker (Remote)

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About the position

Responsibilities

  • Handles customer questions via call, email and store escalation.
  • Provides support in an upbeat and friendly manner.
  • Logs all calls into the appropriate systems including detailed descriptions, history, and resolution of issues.
  • Provides professional, timely and efficient follow-up by providing status updates and resolution information.
  • Provides on-the-job training to new or less knowledgeable Customer Care agents.
  • Maintains working knowledge of products.
  • Performs other duties as assigned.

Requirements

  • High School Diploma or GED.
  • 1 year of previous Customer Service experience.
  • Strong verbal and written communication skills.
  • Exceptional customer service, listening, problem solving and interpersonal skills.
  • Bilingual in French and English would be an asset.
  • Ability to diagnose, troubleshoot and resolve issues over the phone in a fast-paced, dynamic environment.
  • Flexibility and comfort working in a new business environment.
  • A passion for crafting/making is a plus.
  • Must be able to work any shift (7-9 Mon-Friday, 8-7 Sat-Sun).

Nice-to-haves

  • College coursework is a major plus.
  • Retail experience is a plus.

Benefits

  • Health insurance (medical, dental, and vision).
  • Paid time off.
  • Tuition assistance.
  • Generous employee discounts.
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