Expert Strategic Account Manager, State-Flexible Location

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About the position

The Expert Strategic Account Manager is responsible for managing business relationships with state government customers, trade professionals, and community organizations. This role serves as a trusted advisor, assisting customers in achieving their energy goals while promoting PG&E products and services. The position requires effective communication during service-related issues and events, ensuring customer satisfaction through strategic partnerships and advocacy.

Responsibilities

  • Manage business relationships with state government customers and community organizations.
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  • Serve as a trusted consultative advisor to assist customers in realizing their energy vision.
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  • Act as the primary point of contact for service-related issues and needs.
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  • Promote and sell PG&E products, programs, and services to customers.
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  • Inform and advise customers on regulatory and legislative issues.
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  • Communicate with customers regarding planned and unplanned outages.
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  • Act as the Customer Strategy Officer during on-call responsibilities and PSPS Events.
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  • Develop positive business relationships with all classes and their communities.
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  • Work with Directors and Managers to resolve complex billing and service issues.
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  • Facilitate complex service planning problems by leveraging multiple departments.
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  • Provide critical field and customer perspective for segment strategies.
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  • Engage customers in sustainability and electrification solutions.
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  • Lead communication for internal and external stakeholders during emergency events.
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  • Share customer knowledge with the matrixed team for planning and marketing functions.
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  • Provide guidance and training to other Account Managers.
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  • Communicate with Transmission Voltage customers in time-sensitive situations.
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  • Develop market segment strategies as a Strategic Account Manager.

Requirements

  • Bachelor's degree preferred or 8 or more years of industry-related experience.
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  • 8 or more years of relevant experience.

Nice-to-haves

  • Master's degree.

Benefits

  • Hybrid work environment allowing remote work and assigned work location based on business need.
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