Customer Service Trainee
BCBST is looking for a dedicated Customer Service Representative to join our Senior Care Customer Service Department. In this role, you will provide vital support to Medicare-eligible members by assisting them with finding providers, resolving billing issues, obtaining prescriptions, and more. This position demands strong multitasking abilities, as you will need to type and talk simultaneously to document important information. Our ideal candidate brings experience in customer service, particularly within a medical office setting or working with the senior population.Part-Time Data Entry, $40/hr, Remote, College Student Friendly Remote Customer Support, $42/hr, Weekend, No Experience Virtual Assistant, $35/hr, Evening, Remote, College Student Remote Phone Job, $40/hr, Part-Time, No Experience Required Entry Level Phone Job, $42/hr, Remote, No Degree Required Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Remote Phone Job, $42/hr, Part-Time, College Student Friendly Remote Moderator, $40/hr, College Student, Weekend Job Phone Support, Remote, $50/hr, No Experience, Night Shift Data Entry, No Experience, $35/hr, Remote, College Student Data Entry, No Experience, $35/hr, Remote, College Student Virtual Assistant, No Experience, $40/hr, Remote, Weekend Customer Support, $40/hr, Weekend Job, Remote, No Degree Remote Phone Job, $45/hr, No Degree, College Student Friendly Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Customer Support, $42/hr, Remote, Part-Time, No Degree Virtual Assistant, Remote, $42/hr, Weekend, No Experience Phone Support, Remote, $40/hr, Evening/Night Shift Phone Job, $35/hr, Remote, Part-Time, College Student Data Entry, $40/hr, Remote, Night Shift, College Student Job Phone Job, $35/hr, Remote, Part-Time, College Student Remote Data Entry, $45/hr, No Degree, Night Shift Live Chat Support, $50/hr, Remote, No Experience Required Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Remote Phone Job, $42/hr, Night Shift, College Student Friendly Remote Live Chat, $45/hr, College Student, No Experience Weekend Customer Support, $42/hr, Remote, College Student Remote Data Entry, $40/hr, No Degree, Night Shift Phone Support, Remote, $42/hr, Evening/Night Shift Remote Phone Job, $35/hr, College Student, Night Shift Remote Phone Job, $42/hr, Night Shift, College Student Friendly Weekend Data Entry, $45/hr, Remote, No Experience Virtual Assistant, $45/hr, Remote, No Experience, Night Job Remote Customer Support, $40/hr, Weekend, No Experience Part-Time Data Entry, $45/hr, Remote, College Student Friendly Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Customer Support, $42/hr, Weekend Job, Remote, No Degree Data Entry, $40/hr, Part-Time, Remote, Weekend Job Live Chat Support, Remote, $42/hr, Night Shift, College Student Virtual Assistant, $40/hr, Evening, Remote, College Student Data Entry, Remote, $42/hr, Evening Job, No Degree Weekend Customer Support, $42/hr, Remote, College Student Remote Phone Job, $50/hr, College Student, Night Shift Remote Live Chat, $50/hr, College Student, No Experience Virtual Assistant, $50/hr, Evening, Remote, College Student Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Virtual Assistant, $42/hr, Remote, Weekend, No Degree Customer Support, $40/hr, Remote, Evening, No Experience Virtual Assistant, $42/hr, Remote, No Experience, Evening Phone Job, $40/hr, Remote, Night Shift, No Degree Remote Live Chat, $35/hr, College Student, No Experience Evening Virtual Assistant, Remote, $45/hr, No Experience Remote Data Entry, $40/hr, College Student Friendly, Part-Time Remote Phone Job, $45/hr, Part-Time, No Degree Required Phone Support, Remote, $35/hr, No Experience, Part-Time Remote Data Entry, $45/hr, Weekend Job, College Student Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Virtual Assistant, $40/hr, Remote, No Experience, Evening Remote Customer Support, $50/hr, Night Shift, No Degree Live Chat Support, $40/hr, Weekend, Remote, College Student Weekend Customer Support, $40/hr, Remote, College Student Data Entry, No Degree, $40/hr, Part-Time, Remote Job Phone Support, Remote, $35/hr, No Experience, Night Shift Phone Support, Remote, $50/hr, No Experience, Part-Time Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Data Entry, $50/hr, Remote, Evening Job, College Student Virtual Assistant, Remote, $40/hr, Weekend, No Experience Remote Customer Support, $35/hr, Night Shift, No Degree Live Chat Support, Remote, $40/hr, Night Shift, College Student Remote Phone Job, $40/hr, Part-Time, No Degree Required Virtual Assistant, $42/hr, Evening, Remote, College Student Virtual Assistant, $42/hr, Evening, Remote, College Student Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Remote Customer Support, $40/hr, Weekend, No Experience Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Virtual Assistant, $40/hr, Remote, No Degree, Night Job Phone Support, $50/hr, Weekend, Remote, No Experience Phone Support, $45/hr, Remote, No Experience, Evening Job Live Chat Support, $40/hr, Part-Time, Remote, No Degree Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Live Chat Support, Remote, $40/hr, Night Shift, College Student Entry-Level Remote Data Entry, $35/hr, Evening Job Customer Support, $40/hr, Weekend Job, Remote, No Degree Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Virtual Assistant, $42/hr, Evening, Remote, College Student Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Remote Data Entry, No Experience, $40/hr, Part-Time Live Chat Support, Remote, $40/hr, Night Shift, College Student Customer Support, $35/hr, Night Job, Remote, No Experience Live Chat Support, Remote, $42/hr, Night Shift, College Student Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Remote Phone Job, $40/hr, Part-Time, No Degree Required Phone Job, $40/hr, Remote, Night Shift, No Degree Virtual Assistant, $42/hr, Evening, Remote, No Degree Remote Customer Support, $42/hr, Night Job, No Experience Remote Data Entry, $40/hr, College Student Friendly, Part-Time Virtual Assistant, $50/hr, Weekend, No Degree, Remote Customer Support, $42/hr, Weekend Job, Remote, No Degree Live Chat Support, $50/hr, Remote, No Experience Required Virtual Assistant, Remote, $40/hr, Evening, No Experience Live Chat Support, $40/hr, Part-Time, Remote, No Degree Part-Time Data Entry, $40/hr, Remote, College Student Friendly You will excel in this role if you can work independently, demonstrate patience, and possess strong problem-solving skills in a fast-paced environment. A few details about the class : The start date for this class is June 23rd, 2025. The training will last from 12-14 weeks. The working hours for the training period are 8:00 am – 4:45 pm EST, with one day on-site for the first half of training & multiple days on-site for the last half of training. After training concludes, work hours are in a weekly rotating shift where you could be scheduled to work as early as 8:00 AM EST or as late as 9:00 PM EST. Must live in a 50 miles radius to Chattanooga. Job Responsibilities Receiving, investigating and resolving all customer inquiries timely and accurately. Handling customer service inquiries and problems via the telephone. Ensuring all customer communication is clearly documented. Interact through various channels such as Chat, Phone, E-mail and TEAMS. Educating caller to ensure resolution is achieved on first contact. Must be able to pass required testing Participation and attendance are mandatory. This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules Work overtime as required Job Qualifications Education High School Diploma or equivalent Experience 1 year - Experience in a customer service support role is required Skills\Certifications Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint) Proficient oral and written communication skills Proficient interpersonal and organizational skills Exceptional time management skills Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment Independent, Sound decision-making and problem-solving skills If current employee with the company, must meet minimum performance expectations Ability to talk and type simultaneously in a clear and concise manner while interacting with customers Number of Openings Available: 14 Worker Type: Employee Company: Applying for this job indicates your acknowledgement and understanding of the following statements: BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means. Tobacco-Free Hiring Statement To further our mission of peace of mind through better health, effective 2017, BlueCross BlueShield of Tennessee and its subsidiaries no longer hire individuals who use tobacco or nicotine products (including but not limited to cigarettes, cigars, pipe tobacco, snuff, chewing tobacco, gum, patch, lozenges and electronic or smokeless cigarettes) in any form in Tennessee and where state law permits. A tobacco or nicotine free hiring practice is part of an effort to combat serious diseases, as well as to promote health and wellness for our employees and our community. All offers of employment will be contingent upon passing a background check which includes an illegal drug and tobacco/nicotine test. An individual whose post offer screening result is positive for illegal drugs or tobacco/nicotine and/or whose background check is verified to be unsatisfactory, will be disqualified from employment, the job offer will be withdrawn, and they may be disqualified from applying for employment for six (6) months from the date of the post offer screening results. Resources to help individuals discontinue the use of tobacco/nicotine products include smokefree.gov or 1-800-QUIT-NOW. About Us As Tennessee's largest health benefit plan company, we've been helping Tennesseans find their own unique paths to good health since 1945. More than that, we're your neighbors and friends – fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow. BCBST is a remote-first organization with many employees working primarily from their homes. Each position within the company is classified as either fully remote, partially remote, or office based. BCBST hires employees for remote positions from across the U.S. with the exception of the following states: California, Massachusetts, New Hampshire, New Jersey, and New York. Applicants living in these states may move to an approved state prior to starting a position with BCBST at their own expense. If the applicant moves to Chattanooga, TN, they may be eligible for relocation benefits.
